What Does a Dynamics 365 Transition Look Like for Existing Customers?

Posted on: March 31, 2017 | By: Jarrod Kraemer | Microsoft Dynamics AX/365

Are you an existing Dynamics ERP/CRM customer and you thinking about transitioning to Dynamics 365? Well, hopefully we can provide some useful information on the options available to you.   Fortunately there are several transition options available to existing Microsoft Dynamics customers; this blog and detailed guide are intended to clarify each option available.

Special pricing is available for Microsoft Dynamics customers interested in reinventing their company in a cloud based, intelligent business application world, as well as customers who want to stay on-premises but are required to move to the new Dynamics 365 on-premises SKU structure.

Are you eligible?

Existing customers as of October 31, 2016, with either an active online subscription or enrolled in the Enhancement Plan or Software Assurance, may transition a license from a Microsoft Dynamics Product Line to Microsoft Dynamics 365. The License Transition Policy applies to the following products:

  • Microsoft Dynamics CRM

  • Microsoft Dynamics AX

  • Microsoft Dynamics GP

  • Microsoft Dynamics NAV

  • Microsoft Dynamics SL

  • Microsoft Dynamics AX7

  • Microsoft Dynamics CRM Online

 The License Transition Policy does not apply to:

  • Microsoft Dynamics C5

  • Microsoft Dynamics POS/RMS

  • Any other product other than those listed above


Dynamics AX On-Premises Customers in DPL/VL transitioning to Dynamics 365

  1. Qualified transition SKUs apply to existing Dynamics AX on-premises customers as of October 31, 2016. A 40% discount will be applied to the Cloud add-on and From SA SKUs when you transition to Microsoft Dynamics 365, Enterprise edition Plan 2.

  2. If a customer is on Dynamics AX 2009, customers can transition directly to Dynamics 365 by selecting the number of named users they require at transition pricing. The customer will be eligible to use the Cloud Add-on or From SA up to the number of users licensed to access their current AX 2009 solution at the time of transition. (Note: This may be greater than the total number of AX2009 concurrent users).

  3. If customers want to use Reattach Program to go back to on-premises maintenance only, they may have access to a supported version of AX 2009 equal to the number of licenses they had prior to the cloud transition.

  4. If customer was using dual use rights through Dyn365 full cloud (for example: Dynamics 365 cloud SKUs other than Cloud Add-on with AX 2012, the dual use rights for on-premises are relinquished when canceling the Dynamics 365 cloud licenses.

  5. The Cloud-add SKU must be ordered in conjunction with Enhancement Plan (EP) or Software Assurance and can be used mid-term. To utilize the From SA/EP SKU a customer would drop EP/SA and simply move to the cloud via the From SA SKU at renewal.

  6. These transition SKUs will be available in EA, MPSA and CSP.

  7. The transition SKU applies upon renewal and will be available on the price list for 3 years (until November 1, 2019) and pricing will apply for the duration of the agreement term.

You can review all of this and more from the Dynamics 365 Existing Customer Transition Guide.

For additional information please feel free to reach out to us at info@loganconsulting.com or (312) 345-8817.

All the best!

Logan Consulting

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