Logan Solution Center

The Logan Solution Center (LSC) is a dedicated Help Desk service that provides quick and easy assistance with everyday issues for Microsoft Dynamics 365 for Finance, Supply Chain Management, and Dynamics AX

 

Our clients leverage the LSC to efficiently resolve those inevitable issues that arise with any ERP system. With this service, you’ll have peace of mind knowing you can expect a timely yet detailed solution to your system issues by a team that knows your environment well.

Microsoft Dynamics 365 for Finance, Supply Chain Management, and Dynamics AX Support Overview

We offer our clients a range of Help Desk services. Most notable are:

Support

ERP Application Support

The LSC Team provides our clients with timely, accurate, and informative Help Desk Support for your day-to-day issues with Microsoft Dynamics 365 for Finance, Supply Chain, Dynamics AX, and peripheral technologies like Microsoft SQL, and 3rd Party Products.

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System Health Check

Stay proactive, not reactive.  With regularly scheduled Dynamics Health Checks, we will identify areas of concern and provide Microsoft’s published best practices.  Our client’s focus on growing their business instead of spending time dealing with irritating system malfunctions.

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Project Estimates

In our experience there are many company initiatives that go beyond a typical support request yet are smaller in scope than a full implementation. We have you covered. After an initial discovery session, our team can provide a quick turnaround on a project timeline and cost estimate.

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Streamline Business Processes

We design and implement processes based on our proven best practices in different industries.  Our goal is to provide our clients with the necessary tools to recognize a competitive advantage and act on these opportunities for improvement Let us help you find the right plan to best maximize your return on investments and increase EBITDA. 

The Process

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Initial Discovery

Let’s have a talk!  We want to get to know you and your business and you will undoubtedly want to know more about us.  If at the end of the discussion we mutually agree it’s a good fit then we will work to establish a support model tailored specifically for your needs.

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Determine the Right Support Plan

Based on what we have learned about your organization and system, we will mutually agree on a support plan that works best for your business.

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The Logan Solution Center Portal

Our clients have access to our Solution Center Portal to create, maintain, and review the status of open issues.  If you already have a ticketing system, that’s great, we can work with your system as well.

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Monthly Reports

Our clients are provided monthly reports detailing all of your support issues and project requests.  These reports can be used to adjust your support plan at any time.

Have a problem you are trying to solve?

Before we ever enter into an agreement, we’ll start with a conversation about your pain points and see if we think we can help you.

Schedule A Free Consultation ›

Client Testimonials

Lee Pooler

Information Technology Director at Artisans, Inc.

Thanks to Logan Consulting, a great team to work with and has helped us keep our system changes and updates on track.

Josh Johnson

CEO at FIDELITONE

Logan has been one of our long-term partners and have consistently impressed us with their expertise.  Projects and partnerships develop over time and it has been great to have a… Read More ›

Shelly Warder

Controller at Automated Healthcare Solutions

Logan Consulting has been a great partner for Dynamics AX.  The best part about Logan Consulting is their very quick response time if we ever need assistance.  If our regular… Read More ›