Netsuite vs. Dynamics GP an ERP Showdown
Posted on: October 3, 2016 | By: Craig Thompson | Microsoft Dynamics GP
For those of us in the market for a new ERP system, I’m sure you’ve come across the question of whether or not NetSuite or Microsoft Dynamics GP is the better option. While both of these ERP solutions are relatively similar and have developed quite the loyal following in their respective communities, there are a few major differences to consider depending on what exactly your organization’s goals are with a new ERP implementation project. Your Chicago based ERP Partner has decided to put these ERP system powerhouses head to head to let you determine which system is your organization’s best fit.
Deployment: Cloud vs On Premise
When it comes to choosing just how to deploy your new ERP system, taking a look at both cloud and on premise options is a good place to start. While cloud based ERP systems are quickly growing in popularity, for some businesses, mobility isn’t a requirement and would feel more comfortable deploying their system from an on premise host. With that in mind, it’s important to note the differences between NetSuite and Dynamics GP.
NetSuite is deployed only in the cloud by the NetSuite servers limiting those organizations looking to choose their cloud host or for an on premise option. On the other hand, Microsoft Dynamics GP offers an on premise option as well as a cloud based ERP system hosted by Microsoft in the Cloud, or the option to choose your host from a list of certified Microsoft Partners. Giving users much of the flexibility that they need to appeal to a wide variety of customers.
Ease of Use
One of the most common arguments that prospective clients will find when comparing both NetSuite and Microsoft Dynamics GP is that NetSuite’s user interface is much more streamlined and effective for the user. While this may be true, when implementing this cloud ERP software, you may have to spend more time in the training process with employees to get them familiar with this system.
Dynamics GP is a Microsoft product with Microsoft Office integration, making it extremely useful for those of us familiar with Microsoft products such as Outlook, Word and Excel. For many users, Microsoft Office is a familiar platform which will make the integration or adoption of Dynamics GP into your business that much more welcomed.
Customer Service
While this may not seem like the most important factor to consider when implementing a new ERP system, considering the vendor’s customer service reputation is crucial in the early stages of your implementation. You want to be able to find confidence in a responsive customer service department so that any question or issue that you may have while getting your new software up and running can be addressed right away.
Microsoft has an excellent reputation within their respective community for delivering exemplary customer service in a timely manner to their partners and customers alike. They are available with live support, training, and over the phone options as well as their many user groups (i.e. CRMUG, AXUG, GPUG) that put on annual conferences to allow their customers the chance to network and further learn about their product options.
Netsuite on the other hand, does deliver excellent customer service, however their options for reaching them are slightly more difficult to access. They deliver phone assistance and training but if you are familiar with their product or have a knowledgeable implementation partner your project should still run smoothly.
These of course are just a few of the more basic factors to consider when deciding between these two effective ERP systems, so stay tuned next week for part 2 of this ERP showdown. IF you have any questions or concerns regarding your ERP selection process, contact Logan Consulting your Chicago based Microsoft Partner for a consultation.