Microsoft 2023 Release Wave 1 for Dynamics 365

Posted on: February 10, 2023 | By: Rosie Gill | Microsoft Dynamics CRM

Microsoft has recently announced its 2023 release wave 1. The new version includes a host of new features and improvements for Dynamics 365. This update is aimed to help businesses streamline their operations and improve customer engagement. This can make it easier for organizations to scale and grow. In this blog post, there’s an overview of the key highlights of Microsoft’s 2023 release wave 1 for Dynamics 365.

New Sales and Marketing Features

One of the main focuses of the Microsoft 2023 release wave 1 is on improving the sales and marketing capabilities for Dynamics 365. Microsoft is introducing new tools like lead and opportunity scoring, lead prioritization, and a new lead conversion process. These new capabilities will make it easier for businesses to identify the best leads and opportunities, prioritize their efforts, and convert leads into customers.

Improved Customer Service Features

Microsoft has also introduced a number of improvements to the customer service capabilities of the platform. This includes new features such as a case resolution process, case prioritization, and the ability to create custom case forms. These enhancements will help businesses provide better customer support and improve the overall customer experience.

Improved User Experience

The new update also comes equipped with numerous user experience improvements, such as an enhanced form editor, a new navigation bar, and a more intuitive user interface. These changes will make it easier for users to navigate the platform, streamline their work processes, and increase productivity.

Microsoft’s 2023 release wave 1 is filled with many exciting new features for Dynamics 365. This helps businesses streamline their operations and improve customer engagement. Learn more about the update by checking out Microsoft’s website.

Microsoft 2023 Release wave 1 – Next Steps

Logan Consulting, a proud partner of Microsoft, specializes in helping businesses identify and implement solutions that will optimize their daily operations. If you are interested in learning more about our services, contact us today.

 

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