Acumatica Rated Highest in Customer Satisfaction by G2 Users
Posted on: February 9, 2021 | By: Josie Mah | Acumatica
G2, the largest tech platform for user-submitted objective software reviews, has published their Winter 2021 reports. In the Momentum Grid Report for ERP Systems, Acumatica ranked highest in Customer Satisfaction while also taking the #1 spot in eight Momentum, Usability, and Relationship reports in the Accounting, Distribution, ERP Systems, and Project-based ERP categories.
G2’s Momentum Grid assesses Customer Satisfaction scores using “Momentum” and “Satisfaction” scores via an algorithm that takes into account social, web, employee, and review data that is deemed “influential in a company’s momentum,” such as the following:
- Customer satisfaction on product attributes and administration-specific attributes based on user reviews
- Popularity and statistical significance based on the number of reviews received
- Quality and age of received reviews
- Overall customer satisfaction and Net Promoter Score based on ratings
Sellers, media investors, and analysts alike use G2 scores to compare ERP systems and identify industry trends. Acumatica’s Satisfaction score of 96 has placed the company ahead of major competitors such as SAP, Oracle NetSuite, and Sage Intacct. Below is a graph of the G2 Momentum Grid in their Winter 2021 report:
In addition to Customer Satisfaction, Acumatica has also maintained the Best Relationship and Best Usability title received last Fall and earned five new badges, including Best Relationship for Mid-Market, Best Relationship for Overall in ERP systems, Easiest to Use, and Best Usability in Project-Based ERP. Acumatica also showed improved Satisfaction rankings in 21 reports.
The COVID-19 Pandemic has pushed all businesses to reevaluate their business processes, and Acumatica has maintained its commitment to serving its customers. In a review of 2020, Acumatica CEO Jon Roskill wrote that Acumatica was “busily ensuring business continuity for our customers through our secure and mobile software.”
To download the G2 report, click here.
Acumatica provides an unparalleled business management solution for transforming your company in the new digital economy. As a partner of Acumatica, Logan Consulting has helped clients grow their business with technological solutions. Contact us today to schedule a free consultation and find out whether a cloud ERP service like Acumatica can help transform your business. If you’re interested in the latest version of Acumatica (2021 R1), find out more about their upcoming Virtual Launch here.
5 Steps to Navigating ERP Selection and Implementation
Top 10 Inventory & Operations Decisions Distributors Are Making Blind
2020 Nucleus Research Report on ERP Technology