Maintaining Batch Health in Microsoft Dynamics AX 2012
Posted on: October 24, 2016 | By: Jarrod Kraemer | Microsoft Dynamics AX/365
Authored by: Dave Occhionero
All of the planning and configuring for AX has been complete. All business scenarios have been tested and each one passes with flying colors. Each and every end user has been trained. Go live went smoothly, and there are only a few hiccups.
However, it has been a couple of weeks and users are noticing strange behavior. Processes are not being completed, or updated, and emails are flooding into the help desk. Tickets about orders not being processed, forms not being emailed to customers, or a lack of an updated customer aging are sprouting up.
If you are one of the individuals tasked with supporting AX, the first area you should look in is your batch jobs. System Administration>Inquiries>Batch Jobs>Batch Jobs
Query on the batch jobs that are causing issues and click on Batch History to view prior batch runs. This history will show when jobs were ended or if there were errors. Typically this form shows when the batch began to error out.
Clicking the Log button will also show the specific error. This is where you can pinpoint what needs to be fixed to get your batch job up and running again.
As the first line of defense for supporting AX I always suggest creating an alert that gets generated when an error occurs on a batch job. It will pop up in your alert screen and immediately point you to the right spot.
Once you locate and fix the errors, the job will continue to process on its normal schedule. To restart the job immediately select a time and date on the job.
Once the batch job errors have been fixed and you are still running into processing issues. Check the status of your batch server if you have one. It may require a restart as a first troubleshooting step. If that does not fix your issue, you may need to rope in additional support from your technical team.
For additional information please feel free to reach out to us at firstname.lastname@example.org or (312) 345-8817.
All the best!
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