Restructure your ERP Support Model Through this Effective Approach:

Posted on: August 18, 2020 | By: Craig Thompson | Uncategorized, Microsoft Dynamics AX/365

As you may already know, the Logan Solution Center (LSC) provides our clients assistance with targeted ERP system support requests. However, what you may not know is how this approach is positively affecting our client’s bottom line. LSC support for Microsoft Dynamics AX or Dynamics 365 for Finance and Supply Chain Management assists our clients in transforming how they manage ERP-related business issues and projects and work to maximize the value from their enterprise investment.

The Logan Solution Center is geared to be an extension of your team allowing your internal staff to focus on helping your business grow:

Cost Savings: If your current team/approach is getting the job done but the cost of the solution is more than you budgeted for or taking resources away from other mission critical initiatives, LSC is here to help. Logan Consulting experts can take over that proverbial “open issues list” allowing those high-value internal resources to focus on growing the business.

Time Savings: If your current team/approach is resolving issues but it’s taking longer than anticipated, LSC experts can expedite that workload on topics/issues that may be foreign to your team. With extended professional knowledge on Microsoft Dynamics systems, we can help you to understand where you are going off course, and how to speed up the solution process. Thus, increasing the efficiency and productivity of your organization.

Quality Improvement: A good ERP system can become a great ERP system, but it requires an investment. Your current approach may be getting the job done but is it risking quality?  LSC client’s secure solutions that have long-term effects that focus on value-added gains increasing EBITDA. If your current team/approach has quick temporary fixes in place today and either doesn’t have the time or the experience to provide high quality permanent best business practices, the Logan Solution Center is right for you.

Want to Learn More?

At Logan Consulting we aim to give high quality assistance in the most time efficient way. In order to do this, LSC breaks down the process using a quick 4-step method:

  1. Initial Discovery: The onboarding process runs pretty quickly and smoothly. We just want to get to know you and your business and give you the chance to learn anything more about us! 
  2. Determine the Right Support Plan: Together, based on what we have learned about your organization and system, we determine a support plan that works best for you.
  3. The Logan Solution Center Portal: Our clients have access to our Solution Center Portal to create, maintain, and review the status of open issues. If your business already has a ticketing system, that’s great, we can work with your system as well.
  4. Monthly Reports: As briefly mentioned earlier, out clients are provided monthly reports detailing all of your support issues and requests. These reports can be used to adjust your support plan at any time.

If you believe that the Logan Solution Center could be right for your company, please do not hesitate to reach out. Near the bottom of the website, you can find a form to fill out for more information. If you have any questions about this service, please feel free to reach out to us at info@loganconsulting.com or (312) 345-8817.

Logan Consulting is a professional services firm committed to helping businesses improve business processes to get the most from their ERP investments.

 



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