Dynamics 365 Release Wave 2: What To Look Forward To

Posted on: October 7, 2021 | By: Rosie Gill | Microsoft Dynamics AX/365

In such a competitive, online marketplace, it’s imperative that companies use the most updated software available to manage their day-to-day operations. Microsoft understands this need for constant technological evolution and gives users updated releases of their solutions throughout the year to address the ever changing needs of their users. 

Dynamics 365’s 2021 release wave 2 will occur throughout the months between October 2021 and March 2022, and includes updates to a myriad of applications such as marketing, sales, customer service, finance, supply chain management, human resources, and many more. In today’s blog post, we are going to briefly discuss some of the exciting new features users can look forward to in the upcoming months.

Marketing

Providing consumers with personalized experiences is at the heart of marketing today. With the new wave, Dynamics 365 Marketing focuses on giving users the capacity to create individualized journeys for consumers to promote loyalty.

Sales

Microsoft has put an emphasis on increased functionality for Dynamics 365 Sales as well as enhancements to the application’s different modules such as forecasting updates and Sales Navigator to make the sales pipeline more efficient and effective.

Service

Microsoft’s release wave 2 focuses on AI-driven enhancements for Dynamics 365 Customer Service. There are enhancements to knowledge articles as well as agent experience and productivity when dealing with omnichannel support.

There are many more updates being rolled out for Dynamics 365 applications throughout the coming months, and you can read about all of them here.

General availability for the 2021 release wave 2 began on October 1, 2021, meaning production deployment has begun.

Next Steps

If you are interested in learning more about the updated version of Microsoft Dynamics 365 and how it can benefit your business, reach out to a consultant at Logan Consulting today! 



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