Microsoft Dynamics 365 New Pricing and Licensing

Posted on: September 27, 2019 | By: Molly Kenney | Microsoft Dynamics CRM

Microsoft has released a new pricing model for their Dynamics 365 Customer Engagement Plan Licenses and like many Microsoft Dynamics pricing changes, it gets a little confusing. Logan Consulting, a Microsoft Dynamics 365 Partner of Chicago, can certainly provide follow up articles and information about the pricing, but here’s what we can share with you today.

A La Carte Model

Microsoft is now moving from a plan model to an a la carte model. So today, you buy a Customer Engagement Plan License that includes customer service, marketing, sales, field service, and professional service to more of an a la carte model.
 

In this a la carte model, you might purchase the Dynamics 365 Sales Module and then attach or add on the marketing. What Microsoft thought with this approach is that many companies are buying the Customer Engagement Plan but not using all of the functionality that is there and really just using something like sales and marketing.
 

New Pricing

From a cost perspective, the current Customer Engagement Plan Licenses is $115 per user, per month. The new license will be priced per month at $95 a user, with a $20 per module attached fee. So if somebody is using sales and marketing, they would still be at that same $115 per user, per month.

In certain instances, though, the pricing could be significantly more because the Professional Service and Field Service Modules can’t be added as attached licenses. They must be added as separate licenses.  This could be an issue for companies that are using the Professional Service or Field Service parts of Microsoft Dynamics CRM, as well as the sales and marketing. Overall, some companies could see a fairly significant increase in their prices.

The new pricing will roll out on October 1st but existing customers won’t see any change until their renewal is due. Although many clients do pay monthly for their current Dynamics Licenses, there is an annual renewal date when you initially started subscribing to the solution.  That is the date in which you will be billed the new price. As I mentioned, many of the changes that we’ve seen require more detail in research, but this is the information that we can offer you today. As we get more details and more information, we’ll continue to publish more about Microsoft Dynamics CRM pricing.

 

If you are interested in learning more about Microsoft Dynamics 365 new pricing model, please feel free to contact Logan Consulting, your Microsoft Dynamics 365 Partner Chicago.

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