Intelligent Order Management in Dynamics 365
Posted on: September 19, 2021 | By: Jim Bertler | Microsoft Dynamics AX/365
Starting at the beginning of August, a new feature of Dynamics 365 called Intelligent Order Management became generally available for users. In today’s post, we are going to give an overview of the capabilities of this new application and how it can benefit your business.
What is Intelligent Order Management?
Customers globally want their purchasing experience to be as simple as possible, expecting to be able to browse, select, purchase, and ship all within the same interface. Because of this reality, businesses are responding by centralizing their systems so that organizations can provide better and smarter structure to their order processing methods using the power of omnichannel engines and AI.
Leveraging this centralized method of conducting business only results in reduced costs and more efficient production for the company, so let’s expand on the capabilities of this now.
What can Intelligent Order Management Do?
Order management becomes much simpler in this application because of its automation and AI features. The application conducts rules-based order fulfillment utilizing real-time inventory data. Moreover, you can customize this production process by creating unique order flows that reflect the individual needs of your business.
The customer experience is improved by streamlining the return process for customers and simulating various return scenarios in order to ensure customer satisfaction.
The presence of AI in Intelligent Order Management makes it easier to identify and address any issues in the production process from order to fulfillment by providing you with dashboards showcasing accurate, real-time information. This also makes it easier to keep your inventory stock well taken care of by giving you data updates on the movement of inventory.
The application comes equipped with a savvy, easy-to-use journey orchestration designer that can be modified easily. Now, your supply chain team can have visibility over the production process and the power to react and adapt to any changes.
Next Steps
These are just a few examples of the capabilities of Intelligent Order Management in Dynamics 365. If you are interested in exploring further its benefits and features, reach out to a consultant at Logan Consulting today.