Benefits of Dynamics 365 Customer Portal

Posted on: June 27, 2022 | By: Jim Bertler | Microsoft Dynamics CRM

For both customers and businesses, dealing with product or service issues can be headache-inducing and time consuming. Support teams often spend lengthy amounts of time going through customer queries and responding with helpful solutions or information that take away from them focusing on their primary tasks. On the flip side, customers get agitated having to wait for replies to their problems, often feeling left in the dark with no updates. 

This is a never ending reality that almost everyone experiences, and luckily, Microsoft has a solution for this. Dynamics 365 Customer Portal allows for increased collaboration between customers and support teams, creating a centralized portal for cases, documentation, and account information. 

Main Features of Dynamics 365 Customer Portal

Let’s go over some of the main features of the application and explore how this platform can transform your business. 

Dynamics 365 Customer Portal includes a customized dashboard, giving customers the power to choose what components they want to see on the main page. This makes it much quicker for users to stay up to date on any relevant information and activities. 

Moreover, both user and entity management are major functions of the portal. Access rights are clearly defined by administrators, which ensures that operations run smoothly on both ends.

Admins can also manage the content in the portal, making it simple for customers to find answers to their questions. 

Next Steps

Dynamics 365 Customer Portal includes a myriad of other elements that make the platform an amazing tool for both customers and organizations. If you’re interested in learning more, contact an expert at Logan Consulting today!

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