Why Using Microsoft Dynamics 365 Intelligent Order Management System is Advantageous

Posted on: May 18, 2022 | By: Guy Logan | Microsoft Dynamics AX/365, Microsoft Dynamics Manufacturing

A good order management system is essential for businesses in this day and age. The pandemic has really highlighted the importance having an efficient and effective order management system as the companies with a weak system buckled under the pressure of rapid growth in online orders. Customers now buy through various channels such as marketplaces, in-store, mobile apps, and even social media. They expect faster and more convenient ways for pickups and returns, such as pickup in-store, at a partner’s location, and for returns, drop off at the nearest location, QR codes, and even at-home pickup. It’s very tough to balance all of this if your company does not have a good order management system. This blog looks at three key aspects to consider when selecting an order management solution and how Microsoft Dynamics 365 Intelligent Order Management can help you.

1. Updated platform

The adoption of online shopping, and the addition of more consumers and businesses online for all types of transactions with the pandemic, have created a demand for convenience and personalization in digital commerce. As the number of online marketplaces grows, retailers, CPG, distributors, and manufacturers with business-to-business (B2B) and direct-to-consumer (D2C) business models require to accept orders from an ever-growing external ecosystem. Receiving orders from multiple sources increases order management and supply chain complexity. Therefore, these organizations need an order management solution that helps them accept orders from anywhere to keep pace with the continuing evolution of e-commerce.

Dynamics 365 Intelligent Order Management has an open and modern platform that seamlessly integrates with organizations’ existing tech stack. Its architecture reduces implementation time through out-of-the-box pre-built connectors to the best-of-breed ecosystem of partners for order source, delivery, tax compliance, price calculation, and logistics services such as Adobe Commerce, J.B. Hunt, Körber, Uber Freight, Avalara, Vertex, Flexe, Big Commerce, Far Eye, Commerce Tools, Flintfox, Ship Station, and Orderful. Moreover, this platform architecture is composable and flexible to allow supply chain professionals to build a supply chain tower incrementally through a modular and API-first approach, where the ultimate goal is supply chain visibility.

2. Real-time visibility and intelligent fulfillment optimization

For 83 percent of large organizations, better supply chain ecosystem visibility is a top priority. And 60 percent of chief supply chain officers are expected to make faster, more accurate, and consistent decisions in real-time. The cycle-time of business processes continues to accelerate, particularly in order management processes that serve consumers who expect faster and more convenient shipping to the location of their choice. To succeed in these conditions, companies need a solution that simplifies omnichannel order fulfillment by providing real-time visibility and AI-infused real-time data.

With Dynamics 365 Intelligent Order Management, supply chain and commerce professionals can model and automate responses to order constraints by using a journey orchestration designer and assigning rules in a low-code/no-code friendly user interface with drag and drop actions instead of coding. Dynamics 365 Intelligent Order Management uses an intelligent fulfillment optimization service to infuse AI into order fulfillment within your supply chain network. The intelligent optimization engine works to ensure the right products are delivered from the right source in the right quantities so that you always maximize profits, minimize costs, and satisfy service-level requirements.

Dynamics 365 Intelligent Order Management Inventory Visibility Dashboard.
Dynamics 365 Intelligent Order Management Rules based order orchestration flow policy designer.

3. Faster deployment times

Accepting orders from anywhere carries an additional challenge: implementation. Businesses need an order management solution that allows them to get up and running quickly. Not only do they need to be able to accept orders from anywhere, but many organizations also have existing systems that they would like to augment, not replace. If you are in the process of updating your order management system and fall into this category, then understanding what is involved in the implementation process is critically important. Will custom coding be required to integrate with your enterprise resource planning (ERP) and warehouse management system (WMS)? How about your customer relationship management (CRM) or transportation management system (TMS)? For most, the best solution is a cloud-based integrated-service-as-a-software (iSaaS) that uses RESTful APIs and can be easily configured using a low-code/no-code user interface.

Applications that take this approach enable supply chain and commerce professionals to continue to use and benefit from legacy applications, while also providing the agility to easily connect and integrate with modern web-based solutions. Dynamics 365 Intelligent Order Management delivers these benefits and accelerates the digital transformation process regardless of where a company is in its digital transformation journey.

Next Steps

If you are interested in learning more about intelligent order management using Microsoft Dynamics 365 for Supply Chain Management, contact us here to find out how we can help you grow your business. You can also email us at info@loganconsulting.com or call (312) 345-8817.

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