Here are 4 Ways to Enhance Business Productivity using Microsoft Dynamics CRM

Posted on: June 29, 2015 | By: Jim Bertler | Microsoft Dynamics CRM

Business today is ever-changing. Your customers and partners now have an image in their mind of what results should look like; and whether or not they quite understand the logistics behind your business processes doesn’t stop them from setting their standards for results higher and higher. And the truth is – if you don’t meet their expectations, then they will likely take their business and hard earned dollars elsewhere – to your competitors – who promise them the delivery they seek.

Here are 4 ways to enhance business productivity using Microsoft Dynamics CRM, so you can keep your customers, partners and employees happy and meet their expectations.



  1. Empower Your Employees with the Right Info at the Right Time – Track your interactions with customers to enable your salespeople to communicate with clients in the way that they prefer. This increases productivity drastically if you are able to avoid awkward interactions with customers that they don’t really enjoy. Now you can cut to the chase and shoot that customer an email when you have a question about their account, as you know you will likely hear back from them in an hour. In your last meeting, you made a note in their file about how they prefer email communication while in the office.

  2. Support your Salespeople with Intelligent, Integrated and Familiar Tools – If your employees find  Microsoft Dynamics CRM tools to be intuitive and helpful, they should have no trouble getting used to using them. Once they are comfortable with the tools, it should be really easy to automate repetitive processes so they can better spend their time building relationships with customers.  

  3. Improve Workflow & Time Management – As you know, time is money in the workplace, so if you make the most of your time, you are also maximizing profits. When you are no longer taking time to try and remember client and account details or going through repetitive processes and letting Microsoft Dynamics CRM do the work for you, you are making the most efficient use of your time and improving your workflow.

  4. Better Understand Client Behaviors By Using Customer Interaction Data & Analytics – If you are able to utilize Microsoft Dynamics CRM to track what your customers have been doing, how they have been purchasing, etc. you can draw important business insights to help you make more strategic decisions.

Let Microsoft Dynamics CRM to do the hard work for you, allowing you to improve relationships with your customers and focus on other more important business opportunities.

If you would like to learn more or setup a consultation, reach out to us here at Logan Consulting, your Chicago based Microsoft Dynamics CRM partner.  




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