Support for Dynamics GP Still Matters, and Logan Consulting Can Help
Posted on: January 22, 2021 | By: Guy Logan | Microsoft Dynamics GP
Many users may have heard that Microsoft isn’t investing heavily in Dynamics GP. So, does support for Dynamics GP still matter? Well, if you have made the decision to stay on Microsoft Dynamics GP, it probably does. Whether you plan to stay on for another year or for the foreseeable future, you may need to keep your Dynamics GP system up to date. There are many reasons to upgrade your GP platform — maybe it is the annoying “stuck batch,” or maybe you want GP’s new Positive Pay or Electronic Banking features. You may also want or need to upgrade based on Microsoft’s new Modern Lifecycle policy. Therefore, Dynamics GP support still matters, and businesses may find that they still need help from a competent Dynamics GP partner.
At Logan Consulting, we know that many companies are considering the move to other solutions such as Dynamics 365 Business Central or Acumatica. In fact, we support all of these solutions and have helped clients transition from Dynamics GP to Business Central and Acumatica. However, some companies do not need to move away from GP; in this case, how does Logan Consulting provide support for Dynamics GP clients, and what options do we offer?
How Logan Consulting offers support for Dynamics GP
Logan Consulting offers two types of support for Dynamics GP. Our first type of support starts with contacting one of our consultants directly via cell phone or a chat on Microsoft Teams — that’s right, you can still call us and be directly connected to a live person who can help! Typically, clients take this approach when the issue is immediate or consists of a quick question. Clients can also email us at our general support Inbox, and one of our associates will respond within 24 hours.
Our second type of support is used when a client’s GP platform has a deeper issue that may require training or process documentation to resolve. To ensure that GP users do not encounter the same issue repeatedly, we track every problem that our clients face. If an issue seems to be persistent, it may be an issue on Microsoft’s end – in this case, we will contact affected clients to prevent an emergency or system down issue later. Our response to GP’s change in the 1099 form this year is a good example of our utilization of this second type of support.
An important element of Logan Consulting’s support is our attention to projects. In other words, if an issue concerns a project (e.g. implementing a new module, building entirely new reports), we ensure that we treat it as such. Projects need to be scoped, budgeted, and tracked; If projects are treated as ongoing support, clients will likely see additional issues down the road.
Our Rates
Logan Consulting establishes rates with our clients based on the type of need (technical vs. functional) and resource. Some clients prefer to pay for a block of hours upfront at a reduced rate as they know they will want support for their Dynamics GP system. We don’t require any long-term contract, and we do not have a “use it or lose it” scenario for blocked hours – simply pay upfront, and you’re all set.
If you believe that Logan Consulting can help support your Dynamics GP platform, please feel free to contact us. We would be happy to discuss your Dynamics GP environment and needs to see whether we are a fit.