Go-Live Metric Definition and Utilization
Posted on: April 26, 2023 | By: Emily Aro | QAD Business Process
In this blog, we will cover Go-Live metric definition and utilization during ERP implementation. The cutover to a new ERP system, or Go-Live, is often a difficult and stressful event for those involved. Because an ERP implementation involves change across the whole organization, it is a challenging transition that requires attention even before the process begins. As the typical cutover weekend approaches and passes, teams often neglect the definition of what constitutes early tactical success over the first several weeks using the new system. Teams are focused on the complexities of data conversion, final testing, coordination of activities across sites, and final end user training and preparation. Due to the complexity of managing a cutover weekend, a few items and essential reports are oftentimes overlooked. Below we will discuss how Go-Live Metrics can help your team execute a successful implementation:
Go-Live Metrics and Utilization
One item that is often overlooked is agreement among the project team (internal and external) and management on how to measure business success during those first few weeks prior to stability. One could argue that success can only be measured over time, which is accurate at a macro-level. However, key reports must be agreed to as measurement tools during the initial period after cutover. These reports should be monitored daily.
Although the exact details and calculation of a metric will differ for each company, two of the key reports that should be considered are Order Fill Reporting and Production Earned Hours Reporting. An Order Fill Report will allow a company to compare the pre-cutover on time shipment and order fill performance against the post-cutover performance.
Typically, companies have established a minimum standard order fill rate and/or performance metric which can be compared to performance under a new system. Production Earned Hours Reporting allows a company to view attainment to a schedule and production quantity produced compared to the pre-cutover performance. There are other metrics that can be put in place, but these two are critical to monitoring the success and business continuity after the conversion to a new ERP system.
If you are interested in learning more about ERP Implementation Go-Live metric definition and utilization, contact us here to find out how we can help you grow your business. You can also email us at firstname.lastname@example.org or call (312) 345-8817.
2020 Nucleus Research Report on ERP Technology