Questions Nobody Asks Their ERP Partner… But Should

Posted on: May 21, 2020 | By: Julia Paul | ERP Selection

Introduction – Questions to ask your ERP partner

Your choice of implementation partner can make a huge difference in how your ERP project will deliver. The right partner will be sure to manage your project to deliver a system that fuels your business growth. Making the right choice comes with asking tougher questions. Deeper questions will reveal far more about their business practices and commitment to client success.

However, we have found over the years that clients ask the same set of questions around rate, experience, or resources. So, what are the questions that no one is asking but should. To help you identify the best partners out there, we have identified 9 important questions to ask your ERP partner before you make your final decision. These are beyond the basic questions and what you SHOULD be asking.

In this blog, you will discover the first important question to consider before choosing an ERP partner. You can download the entire “9 Questions Nobody Asks Their ERP Partner… But Should” whitepaper here.

What makes your implementation process successful?

No one ever thinks to ask about what exactly will make your implementation successful. You will need to find a partner who will understand your business requirements and apply the software functionality that will improve processes and profits. You want a partner who can prove they have successfully complete implementations many times over. There are 3 important things you can discuss with your partner. Define the process, discuss potential challenges, and check out references.

 Your partner should be able to clearly describe, with documentation the phases, deliverables and expected outcomes of their implementation process. They should address how they would approach the following:

  1. Requirements gathering and analysis
  2. Solution design
  3. Development and configuration
  4. Deployment and training
  5. Post-production support

Every project will hit a bump in the road and your partner should be well versed in how to smooth those out. Whether it’s an undiscovered requirement or an employee resisting change, experienced partners should be upfront about potential pitfalls and how they will be handled when they happen.

Checking references is a crucial step. The partners you speak to should be happy to supply you with names and contact information for previous customers. Call or email those references with your questions and any particular concerns you have.

Conclusion

So instead of asking your ERP partner basic questions, ask them deeper questions to really show the true quality of who you will be working with. Get the most from your ERP partner by asking them questions no one asks. Learn about the 8 other questions you should be asking your ERP partner, by downloading our free eBook, “9 Questions Nobody Asks Their ERP Partner… But Should”.

Logan Consulting is a Microsoft Dynamics 365 Business Central partner with clients throughout the US with a concentration in Chicago, Milwaukee and Indianapolis.



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