Microsoft Dynamics CRM 2016 Is Finally Here!

Posted on: December 1, 2015 | By: Craig Thompson | Microsoft Dynamics CRM

The wait is over! Microsoft Dynamics CRM 2016 is now available, providing a more personalized and proactive platform for customers, paired with predictive capabilities that allow for customized offerings catered to each individual user. This release, is Microsoft CRM’s most comprehensive release of all time and is currently offered in 130 markets and 44 languages. In further blog posts, we will dive deeper into the features and benefits of CRM 2016, but for now we would like to briefly touch a few key differentiators that this new release has to offer.

Advanced Analytics: Cortana Analytics Suite is changing the game in CRM by providing intelligent and adaptive processes for sales, customer services and social activities. Some features of Cortana include social and machine learning capabilities to detect new leads, intelligent cross-selling recommendations, and advanced customer service with knowledge article recommendations.

Mobility – Microsoft Dynamics CRM has been mobile for quite some time, but this new release takes mobility to a new level. Full offline mobile capabilities are available and users can create task-based mobile apps for key sales activities, accounts, deals and more.  

Productivity- CRM 2016 capabilities are embedded directly into Office 365 and have been enhanced quite a bit. New templates for Excel, simplified documents in Word and seamless access to CRM documents across SharePoint, OneDrive for Business and Office 365 groups are just some of these enhancements.

Microsoft Dynamics CRM 2016 offers users one unified product for all of their customer relationship needs. These are just a few of the great benefits CRM 2016 has to offer. Stay tuned to hear more about this new release. For more information on Microsoft Dynamics CRM 2016, contact Logan Consulting, your Chicago based Microsoft Dynamics CRM Partner. 

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