Microsoft CRM and Instant Messenger
Posted on: January 23, 2009 | By: SuperUser Account | Logan Consulting News
Obviously, you can save a conversation in IM and attach it like any other file, but our prospect needed something much more robust. The need was for the Customer Service department and Call Center personnel as they have a large customer service department and use online chat as a way for customers to contact them and receive service.
2020 Nucleus Research Report on ERP Technology