Key Capabilities of Dynamics 365 Field Service

Posted on: November 14, 2022 | By: Rosie Gill | Microsoft Dynamics CRM

The Dynamics 365 Field Service application is a great tool for businesses looking to expand their visibility of onsite customer service. Users are able to implement workflow automation, scheduling algorithms, and mobility in order to keep service workers supported and up-to-date while they are working with customers in the field on different problems.

In this blog post, we are going to review some of the key capabilities of the Dynamics 365 Field Service platform

Key Capabilities

The field service module allows users to generate work orders that can be accessed to help service workers know what work is being requested at the unique customer locations. Moreover, there are an array of scheduling, dispatch, and communication tools to support management of resources and required equipment for jobs in the field, a more efficient method of service scheduling by filtering through skill, and better communication between customers, field technicians, and managers. 

One of the most important aspects of Dynamics 365 Field Service is the fact that it offers a comprehensive, easy-to-navigate mobile application. This ensures that field technicians remain up to date with all scheduling changes, as well as having quick access to any relevant data or documents, even without access to the internet. Also, the mobile app facilitates communication between customers and workers very efficiently.

The platform features many tools for billing and time tracking to ensure that invoices and resources are well accounted for.

To read up on all the great capabilities of the Dynamics 365 Field Service Application, check out Microsoft’s page here.

Next Steps

Logan Consulting, a proud partner of Microsoft, specializes in helping clients identify and solve their unique problems through the power of CRM and ERP. Contact us today to learn more about how we can help transform your business.

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