Improve Responsiveness and Customer Management with QAD

Posted on: November 16, 2016 | By: Craig Thompson | QAD Business Process

While there is something to be said for maintaining loyal customers through an exceptional product, your business needs to deliver more than just a high quality product to keep customers satisfied and coming back for more. Now more than ever, business to consumer responsiveness is held at an extremely high standard and the businesses that are able to improve their responsiveness and customer management to keep up with changing times are ultimately the ones that are able to rise above the competition.

There are many ways to manually improve your customer management processes, however these often take up large amounts of time and resources. With an automated cloud ERP system like QAD, customer management and responsiveness can improve easily – and without an excess of added energy. Below are a few of our favorite ways that QAD can improve responsiveness and customer management within your manufacturing or distribution company.

Sales Order & Invoicing Improvements

Create and confirm quotes, sales orders, credit, inventory, shipped products and invoices all within QAD’s automated ERP system. Customers value a company that is able to report back with specific and measurable progress reports every step of the way. Transparency and honesty are two qualities that can set you apart from competitors that offer comparable products, if you are able to deliver exceptional customer service, current and prospective customers will notice.

Configurator

The ability to offer customers with mass customized products can significantly improve customer satisfaction however manually working through these processes can leave room for error or take up significant amounts of time. That being said with an automated ERP system like QAD for Manufacturing users are able to ensure accurate pricing, configuration viability and material needs as well as reduce waste with much less confusion. QAD is all about making your business processes more efficient while also improving customer relations.

Customer Relationship Management

Improve customer acquisition and retention through QAD’s comprehensive and all-inclusive customer profiles. Include each customer interaction every step of the buying process so that you are able to deliver the personalized customer experience that your clients, prospects and longtime customers have come to expect.

QAD is dedicated to helping businesses provide their customers with the best consumer experience the first time around. For more information on QAD and how their cloud based ERP software can help your business improve responsiveness and customer management within your organization, contact Logan Consulting your Chicago based QAD Partner and schedule a consultation.



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2020 Nucleus Research Report on ERP Technology

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