Identify Customer Intentions with Microsoft CRM Social Engagement
Posted on: December 1, 2016 | By: Craig Thompson | Microsoft Dynamics CRM
Nowadays, social media is a full time job. Instead of just a fun past time to boost your company image, it has grown into a full time career that takes more attention to detail than many other daily operations. Growing a strong social media presence isn’t easy, and neither is weeding through hundreds of thousands of social media posts to uncover leads, identify customer intentions and respond to client feedback. While having one employee work solely on tracking social media trends within your industry can be beneficial, manually sorting through this data can become extremely tedious and most likely will still not reap all of the possible leads out there.
Luckily, with Microsoft Dynamics CRM’s Microsoft Social Engagement tool allows users to surface leads through social media with automated tagging and intention filtering so that you are only seeing the information that matters most to your organization. Below is a short tutorial video from Microsoft Highlighting this new feature and walking you through some of its most beneficial features.
Social media has become the main means of communication for the millennial generation and Microsoft CRM can help you harness this power and connect with customers like never before. Don’t miss out on potential leads, gain all the business you can. For more information on Microsoft Dynamics CRM and how it could benefit your business contact Logan Consulting your Chicago based Microsoft Dynamics Partner and schedule a consultation.