How QAD Can Improve Customer Management Within Your Business

Posted on: December 28, 2016 | By: Craig Thompson | QAD Business Process

When it comes to ERP systems like QAD, often times the main focus is put on the accounting functions of the software. However, QAD is also packed with Customer Relationship Management features that can help your business improve customer responsiveness through collaboration within the entire business from start to finish in the customer life-cycle. By combining CRM and ERP Software into one system, it makes both customer and business management much simpler.

Customer Service

Customer service is one of the biggest benefits from having customer management capabilities within your QAD ERP system. With QAD, users are able to set up and connect online shopping to match your branding. They are also able to have access into a total view of past, present and future customer interactions throughout the entire sales process, allowing you to increase profits as well as better manage your customers. When customers feel that they are being valued, they are more likely to recommend your services to others as well as stick with your business long term.

Mobile Capabilities

QAD’s mobile capabilities allow users to quickly access all call assignments and user details from anywhere with internet. They also allow for accelerated tasks such as parts replenishment and activity reporting to ensure that your customers are getting the best quality out there. They will appreciate your businesses ability to quickly answer any inquiries they may have.

QAD is an excellent option for many manufacturers, wholesale distributors and professional service firms. For more information on how this software could benefit your daily business interactions as well as your customer management abilities, please feel free to contact your Chicago based QAD partner, Logan Consulting and schedule a consultation to help you find your best ERP solution.

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