Companies You Wish Had a CRM System Like Microsoft Dynamics

Posted on: December 27, 2016 | By: Craig Thompson | Microsoft Dynamics CRM

Especially with the holiday season coming to an end, customer service has been on the forefront of many businesses agendas for quite some time now. But even still, if you were to ask any of your friends if they had a bad experience with a company that caused them to never go back again, most people would answer “yes” without a question! Why is this? There could be a number of reasons, the sales person could have been pushy, the store could have been messy, your order could have gotten lost in the mail or the relationship that you thought you had formed with your supplier seemed extremely un-personal. The list goes on and on. However, what seems to be a common theme in many of these situations is that with a comprehensive CRM system like Microsoft Dynamics CRM or Dynamics 365, these issues occurring can be fixed quite simply.

How can a CRM system fix these problems?

Well to put it simply, CRM systems like Microsoft Dynamics CRM allow for businesses and users to provide a more personalized and detail oriented customer experience, even during hectic holiday season. Microsoft CRM allows businesses to:

  • House all customer and prospect information in one singular location, allowing your users visibility into every past, present and upcoming activities related to the account and individual contacts within. That way, they can brush up on their customer knowledge before contacting past and potential customers.
  • Dynamics CRM and Dynamics 365 are also paired with GPS tracking to give businesses accurate and up to date truck locations to give customers a definitive delivery date. Everything is tracked from customer order invoices to bills and delivery so you will never have to guess again.
  • It’s easy to get overwhelmed and lose track of details from time to time, but Dynamics CRM allows users to set alerts for specific activities so that you can stay on track without having to manually sift through your to-do list on an hourly basis. Your customers will thank you for being so on top of your game!

It’s easy to become frustrated with companies that don’t deliver exceptional customer service when business gets hectic, however the companies that are able to deliver outstanding service are quickly differentiated. If you think that you’re ready to look into a Dynamics CRM or Dynamics 365 upgrade, contact your Chicago based Microsoft Gold Certified Partner at Logan Consulting to schedule a consultation.

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