Dynamics 365: Why It’s Beneficial for Insurance Companies
Posted on: August 15, 2021 | By: Jim Bertler | Microsoft Dynamics CRM
In such a competitive market, the key factor to a company’s success is the ability to provide personalized services to its customers and form a connection with them. This should be at the forefront of every insurance company’s mind but is often overshadowed by the need to manage and store client and broker data as well as policies, claims, and more. Luckily, Dynamics 365 is a CRM solution designed to benefit insurance companies by providing a singular system to store and organize data and as a result, allow employees to devote their attention to client services and make informed decisions. In this blog post, we will go over a few of the benefits Dynamics 365 has.
Centralized Data
Dynamics 365 stores all data from clients in one single view. This means users can see any information of a customer, whether it be policies, premiums, open claims, or opportunities, all in one space. This not only improves the customer experience, but it also sets employees up for success when making sales because they have all pertinent information at their fingertips.
Management of Sales Pipeline
In Dynamics 365 CRM, sales opportunities are elevated because Microsoft provides users with a comprehensive overview and management system of all opportunities. You can monitor potential wins and losses and compare against your competitors, as well as track any sales progress for opportunities all in one space, cutting out the wasted time of filtering through multiple spreadsheets to find data.
Email Integration
Outlook is integrated with Dynamics 365 so users don’t have to worry about missing or losing any important emails. If an email is associated with a specific client or opportunity, you can view these correspondences alongside the client information, empowering users with as much knowledge as possible to do their jobs.
Comprehensive Data and Dashboards
Users in Dynamics 365 have the ability to monitor any data regarding performance and time spent by workers and can also customize dashboards that will give a real-time analysis and overview of the information deemed most pertinent by the user. This results in a better critical understanding of the company’s needs and can aid users in making informed business decisions.
Next Steps
At Logan Consulting, we are dedicated to understanding our clients’ needs and determining what software solution is the best fit for them. If you are interested in discussing the benefits of Dynamics 365 for insurance companies, contact us today!