Communication in the Workplace

Posted on: May 31, 2023 | By: Shifa Mushtaq | Uncategorized

Communication in the workplace is crucial for professional success and can improve an employee’s work experience.  Good communication can make people feel valued and appreciated in order to help build a good working relationship, while also keeping everyone well-informed. In order to run a successful business, understanding what makes your customers and coworkers tick is critical, and these relationships cannot thrive without effective communication. While Customer Relationship Management (CRM) software makes internal communication more effective, there are plenty of other ways to improve communication within the workplace and transform your business. Here are 7 ways you can enhance your communication:

1. Be an Active Listener

Actively listening to all status updates, suggestions, or concerns that your team may have is important for making each employee feel valued within your organization. Paying attention to and using non-verbal cues, asking clarifying questions, and maintaining eye contact are a few ways to exhibit active listening. Managers should remember that no employee wants a job where they will be overlooked, ignored, or feel insignificant at work. By actively listening to your employees, managers can help subordinates feel admired, respected, and empowered at w.

2. Follow Up

Continuously following up with employees is important for tracking progress and keeping communication flowing within your organization. Be careful not to micromanage but follow up enough to determine how best to delegate future tasks and to stay on track of the work being done. People work best when they know what is expected of them, so check in and give corrective input regularly to ensure everyone is on the same page and working towards the same objective. Mistakes are a part of growth, and following up with employees in a positive manner poses opportunities for professional development.

3. Make all Relevant Documents Easily Accessible

By utilizing a CRM or ERP system, users can stay in sync and up to date with all business activities related to their line of work. These systems provide a single centralized location to refer to project documents, recordings, and communications so that all team members can verify that they have the most up-to-date information.  Having access to real-time analytics and collaborative documents will make it easier for the flow of communication to prosper and for all employees to feel like they are a part of the same team.

4. Implement an Open Door Policy

Often, employees aren’t quite sure how to access or communicate with upper levels of management, making it difficult for important topics to be brought up. By implementing an open-door policy, you can ensure that employees feel comfortable with bringing anything to management’s attention and therefore increase productivity and communication within the workplace. Even if employees don’t utilize this tool to actively approach managers, an open-door policy can help build rapport and trust between coworkers. 

5. Internal Newsletters

It’s easy for individual departments to have a sense of community with consistently flowing communication, however for many organizations, cross-departmental communication can be more challenging. In the realm of working from home and hybrid work arrangements, instilling a sense of camaraderie and community can be a huge asset to employees, and ensuring that your entire company is communicating may help enhance workplace culture. One effective way to facilitate this is by distributing an internal organization newsletter to help employees become familiar with one another and can celebrate the achievements of others.

6. Company Outings

Employees work well when they feel a sense of community within their organization and are in an environment that they genuinely want to be a part of. Company outings and activities allow all departments and individuals to get to know one another on a more personal level so that they will bond and create a more positive work environment. Company culture is becoming more and more valued by millennials in the workplace and can do wonders for making employees feel valued and appreciated.

7. Meet Face to Face

Meeting regularly in person to discuss projects, tasks, and the organization as a whole will not only make employees feel valued but will help managers have a better understanding of how to best assign tasks to maximize productivity with everyone’s time. Employees strive to feel like their work matters and to have their voices heard, and by meeting with co-workers on a regular basis you’ll start to better learn their communication style and build a relationship you both will value in the long run.

These methods along with others can contribute to the development of a strong company culture characterized by engagement, collaboration, and mutual respect. Prioritizing effective communication between all members of the organization can help establish a cohesive and harmonious environment and ultimately, a company built on strong communication practices paves the way for productivity and success for both its employees and its clients.

Next Seps

If you are interested in learning more about communication in the workplace, contact us here to find out how we can help you grow your business. You can also email us at or call (312) 345-8817.

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