2 Ways to Increase Customer Service with Dynamics CRM

Posted on: May 11, 2016 | By: Craig Thompson | Microsoft Dynamics CRM

In order to make an impact on customers today, customer service that goes above and beyond is essential to building loyalty in the face of your competition. This can seem like a daunting task for small to midsize businesses, where a negative review is just a click away, however with Microsoft Dynamics CRM, customer responsibility just became a little bit easier. Amazing service is within reach of every organization with Microsoft Dynamics, users have the unique opportunity to use familiar tools to learn customer habits and serve them better. CRM software allows your entire team to have a complete and consistent view of your customers, find and capitalize on opportunities, and personalize customer experiences. Looking for ways to increase your customer service? Below are two big ways that Dynamics CRM can help.

 

Build ongoing relationships through service beyond the sale

Your relationship with your customer shouldn't end when the sale does, supporting customers takes commitment even after your sale is complete. Using Microsoft CRM Online integrated with an ERP system like Dynamics GP, helps centralize consumer information that can be managed through a full-cycle, process. Keeping the product information that customers need to file for reimbursement or insurance coverage at the fingertips of your sales team is crucial for increased customer service. Sales reps can email documentation in an instant, keeping your customers happy and feeling like a priority and in the unlikely event of a recall, you can be sure that CRM has all of your customer and product information stored away so you can be proactive. Customers appreciate organization and proactive planning, if they feel like a priority, you can be sure that they will stick around.

 

Distribution through subscription: Increase customer service with attention to detail

For those who do business through the use of subscriptions, keeping track of customer preferences, managing products, and goodwill through marketing takes commitment. Dynamics CRM allows users to send out shipment notifications so they know exactly when their product will arrive and renewal notices are sent automatically with reminders at predefined times. Users can also use the gathered data to create special promotions that will appeal to unique sets of their customer base. Transparency is essential for growth and customer loyalty. When customers can be sure when exactly they can expect their products they will come to hold you at a higher standard than your competitors.

 

Logan Consulting is dedicated to helping SMB's find the perfect CRM solution to improve customer satisfaction within their businesses. For more information on how Dynamics CRM can benefit your customer service ratings and simplify every day work, contact Logan Consulting your Chicago based Microsoft Dynamics Partner for a consultation.



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