The Benefits of Dynamics 365 Sales in the Virtual Marketplace
Posted on: January 11, 2022 | By: Jim Bertler | Microsoft Dynamics AX/365
Dynamics 365, a comprehensive CRM, is changing the game for sellers in the modern marketplace. Working remotely is now embedded into our daily lives, and it’s important for sellers to modify how they conduct operations in order to keep in pace with the sales demands of consumers today.
The Dynamics 364 Sales release wave 2 comes with features aimed at maximizing sellers’ capabilities and enhancing their customer experience to create better, more efficient and profitable business models.
Conversational Intelligence
Release wave 2 places an emphasis on arming users with the information necessary to make successful sales calls. Microsoft Teams is integrated with Dynamics 365, allowing users to view any relevant data or information, as well as take notes during their calls. Moreover, these calls are transcribed automatically so that users can revisit these conversations and make their approach more effective. All of these updates make virtual selling a much more efficient process since users can lean on refined data and analytics to enhance the customer experience.
Collaboration
Working virtually can make users feel siloed which can limit the success of sales because conversation and interaction is crucial to the job. Dynamics 365 allows users to collaborate with one another within the software smoothly, fostering a sense of community. Users can easily share and edit documents with one another.
Productivity and Prioritization
Dynamics 365 Sales helps users stay on track with tasks and activities by helping them maintain their focus on work items that are prioritized using AI. Moreover, any contact information received in Outlook is imported straight to Dynamics 365 Sales, making it much easier for sellers to expand their networks.
Next Steps
These are just a few of the ways in which Dynamics 365 Sales is being optimized for sellers, helping them remain competitive in the marketplace during a restricted time. If you are interested in exploring this software’s capabilities further, contact a consultant at Logan Consulting today!