Reviews and corrects ledger-to-subledger alignment in D365 by fixing posting configurations, inventory profiles, reconciliation logic, GL mapping, and critical reporting procedures.
Processing Customer Returns in Microsoft Dynamics AX 2012
Posted on: July 24, 2018 | By: Jarrod Kraemer | Microsoft Dynamics AX/365
Authored by: Rosey McAdams
There are a lot of steps to properly processing a return sales order in Dynamics AX, if you miss a critical step you may be scratching your head as to why you can’t receive or process the credit against this Sales Order return. In this blog post we are going to go through the life cycle of processing a return sales order. This step by step guide includes the critical step of selecting a disposition code in processing a return order – this step is so critical because it determines what you are going to do with the inventory that is being returned and triggers next steps accordingly. Let’s get started!
1. Click Area Page node: Sales and Marketing -> Common -> Return orders -> All Return orders
2. From the return orders list page click New > Return order in the Return order action pane to create a new return order.
3. Select your Customer account in the return order creation form
4. Open up the General fast tab and enter in an RMA number for the return and click OK.
5. Enter in your return order lines.
a. If this return order is not tied to an original sales order enter in your Item and Unit price for the customer return order.
b. If the return order is tied to an original sales order click on Return > Find sales order in the Return order action pane.
Select the original sales order and which lines to include and click OK.
The Item and Unit price fields will fill in automatically.
6. You now must select a disposition code for the return that indicates what will happen with the returned goods.
a. If the goods are not actually being returned to our facility but we will still be issuing the customer a credit select the Credit only disposition code on the Line Details of the sales order.
Credit only is the only disposition code action that we can choose from the sales order line itself – this is because this is the only disposition code that does not require a receipt of goods. Note that immediately after selecting this disposition code your order line will go into a status of Received.
b. If the goods are being returned by the customer to your facility we must select a disposition code upon receipt registration. Click on Update Line > Registration to register the product so that receiving will know what to do with it when it comes in the door.
You may select a disposition code with one of the following actions:
· Credit – will put item back into inventory when received
· Replace and Credit – Will put item back into inventory when received, and generate a new replacement sales order for the customer
· Replace and Scrap – Will trigger a quality order when the product is received, and generate a new replacement sales order for the customer
· Return to customer – will put back into inventory when received, but then will add a positive line on the return order to send back to the customer
· Scrap – will trigger a quality order when the product is received
Now you must select the Add button on the registration screen and select a Batch number and Location (if required) for the product that is being returned.
If this is for a return order that is directly linked to an original sales order in the system you may select the batch drop down and select the reference tab to find the batch number from the original order.
Finally, select Post all once you have completed registering each of your lines and close out of the screen.
The return order line will now show as registered.
7. Once the disposition code is selected the Return order status will change from Created to Open.
8. Once a return order has a status of open it can now be viewed as any other Sales order from the All sales orders list page.
The return sales order now may be received by the warehouse by posting the packing slip as any other sales order, and once received invoiced by AR as any other sales order (note that if the credit only disposition code was selected the product does not have to be received before invoicing).
Hope this helps you to further understand the sales order returns process in Dynamics AX! For additional information please feel free to reach out to us at info@loganconsulting.com or (312) 345-8817.
All the best!
Logan Consulting
www.loganconsulting.com
