Prioritizing Quality

Posted on: January 18, 2021 | By: Robert Joynt | Uncategorized

In an environment as competitive as today’s, it is important to ensure quality in your product. This does not just mean having a quality check right before your product ships to the customer, but instead means prioritizing quality throughout the entire process. This may seem like quite the undertaking, but a well-executed quality process will improve efficiencies and decrease  cost over time. Here are some helpful tips to include in your quality process:

Everyone is responsible, from start to finish:

Quality should not be something for which only the quality department is responsible. Quality should be considered even before production begins, with pre-production steps. This includes making sure that buyers are aware of quality standards when working with suppliers, quality standards throughout the process are tested regularly and following up when quality standards are not met. Whether it is a buyer deciding to not award work to a supplier or a production manager reworking a batch that did not meet standards, everyone should take pride in what your company is offering and take action to meet and maintain quality.

Use the tools you have:

It may seem, sometimes, that the best action is a prompt reaction. This is usually not the case. When issues do come up it is important to spend the time and resources to determine the root cause of the issue rather than immediately trying to solve the symptoms. Take time to determine what tools you have in place, such as a detailed quality plan or quality management system, to ensure that you are responding in an effective and structured way.

If Quality is not Prioritized:

It is important that everyone is aware of the negative effect that poor quality can have on a company and that companies bottom line. Poor quality results in loss of customers and revenue which inevitably rolls down to lower production, less hours or even  less employees. When the company struggles, so does the individual employee.

Positive Outcomes:

The reverse is true as well. An efficient quality process throughout the organization, not just the quality department, will decrease quality costs over time and increase customer satisfaction. This will potentially lead to increased business from existing customers, new customers, and increased revenue. Do you have an effective and efficient quality process?

We are here to help with any of your quality management needs. Logan Consulting’s implementation services can help you achieve a solution that meets your company’s needs.  Please do not hesitate to contact Logan Consulting to discuss your current processes or to explore other ways we may choose to work together.

 

Logan Consulting is a professional services firm committed to helping businesses improve business processes to get the most from their ERP investments.

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