Microsoft Dynamics 365 for Field Service

Posted on: October 2, 2018 | By: Sarah Hoagland | ERP Selection, Microsoft Dynamics CRM

Authored by: Joncarl Luckett

Microsoft Dynamics 365 for Field Service provides a variety of features that are essential to maximizing your company’s profitability and efficiency. Long-time Microsoft customers might have heard about the functionality of Field Service for GP, but in D365, the Field Services functionality is far more advanced and robust.

To begin, there are features that not only reduce the time technicians spend on site, but also ensure the technician is ready for the client before he leaves his truck. Through the unification of your service environment, D365 for Field Service creates a seamless service experience that greatly improves your customer’s service experience while also making your technicians’ lives a whole lot easier.

One of the biggest problems any service-oriented business faces is efficiency. With D365 for Field Service, you can optimize your service schedule with efficient routing, resource skill matching and reduced travel time. Additionally, Field Service can increase a technician’s overall performance level and on-time delivery through enhancing real-time communication and collaboration between customer service, dispatch, field agents and customers.  Importantly, well implemented Field Service reduces room for error.

Lastly, D365 Field Service provides ideal integration capabilities that make syncing Finance and Operations a breeze. It provides the user with customizable templates and reporting and synchronization of products, customer accounts and work orders.  We believe there is a compelling case for any service business to take a serious look into D365 for Field Service.

Is your organization looking for a D365 upgrade, installation, implementation, or support? If so, contact Logan Consulting for more information now!

Logan Consulting is a professional services firm committed to helping businesses improve business processes to get the most from their ERP investments.

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