Dynamics 365 Licensing 

Posted on: July 23, 2019 | By: Jim Bertler | Microsoft Dynamics Business Central

Logan Consulting is a Microsoft Gold partner based in Chicago, and most of our effort over the past 15 years we’ve spent as a Microsoft partner has been focused on the consulting side. Now that Microsoft has introduced Dynamics 365we offer a myriad of licensing options. Read on for helpful information on Dynamics 365 licensing, and the various pieces available.   

Enterprise Resource Planning  

The first part of Dynamics 365 licensing focuses on enterprise resource planning (ERP). There are two solutions, Dynamics 365 Business Central and Dynamics 365 Finance and Operations. Business Central is a mid-market tool while Finance and Operations is an upper mid-market to enterprise solution. They both perform the same functions, but they differ in how they will fit your needs.  

Customer Relationship Management  

The next part of Dynamics 365 focuses on sales. This is the typical CRM functionality that people are familiar with, such as accounts, contacts, leads, opportunities, and activities. The two other major portions of the CRM solution are the marketing solution and the customer service solution. Again, both solutions contain functionalities that you would expect, like the ability to create marketing lists, send emails, and track who clicked through your emails. From a customer service side, you can open cases, track those cases, and form a base of knowledge for customer service personnel to use. These functions should be familiar from a marketing and customer service perspective.   

Professional Service Automation and Field Service Automation 

There are two final pieces that make up the Dynamics 365 solution: professional service automation and field service automation. Professional service automation is for companies that do professional services, like consulting. It is for companies that bill time and expenses out to clients, do fixed fee type projects, or percentage of completion projectsField service automation, on the other hand, is for companies that are scheduling techs out in the field. Think of the classic example of somebody scheduling a repairman to go out and see various customers to fix something in their home. In a typical business environment, you could think of a company that sells equipment and then has people that go out and service that equipment. Let’s say they are also going around to various manufacturing facilities and fixing the equipment that they’ve already sold and installed to a customer. This solution will fit the scheduling needs of technicians to ensure they are traveling on the most efficient route. The solution includes their route time as well as their transit time from one location to the next.  

These solutions can be mixed and matched together. Prices range from as low as $65 a user a month, all the way up to $210 a user a month. If you’re interested in learning more about Dynamics 365 licensing, please feel free to contact Logan Consulting, your Microsoft Gold partner based in Chicago. 

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