Capabilities of Dynamics 365 Field Service
Posted on: June 13, 2022 | By: Jim Bertler | Microsoft Dynamics Business Central
Microsoft’s Dynamics 365 Field Service application is a great resource for companies who specialize in delivering services or products onsite to customers. It aids organizations in achieving success through automating workflows and utilizing scheduling algorithms. Moreover, the application is mobile, which gives field workers easy access to any necessary information.
Main Capabilities
The field service platform has many advantages and abilities, so let’s go over some of the most important ones.
In the application, users are able to create work orders that easily outline the needs and requirements of any scheduled service in the field. It also has a myriad of communication tools that strengthen collaboration between users, customers, field service workers, and more. Field service even has a mobile application that ensures that workers are always updated on schedule changes and service work.
The allocation and management of resources is another crucial aspect of field service, so within the application users can employ time tracking so that they can be vigilant on whether workers are traveling, working, or on break.
Most importantly, there are a lot of options for analytics and reporting on key performance indicators regarding work orders, customer interactions, and scheduling activities.
To read more about how Microsoft Dynamics 365 Field Service works, check out Microsoft’s website.
Next Steps
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