3 QAD Customer Engagement Tools That Will Make Your Clients Ecstatic

Posted on: August 30, 2016 | By: Craig Thompson | QAD Business Process

Your customers serve as the backbone of your business. Without their influence, you wouldn’t feel the need to come up with innovative product ideas, you would have no revenue and you would ultimately find yourself out of business. As manufacturers and distributors, you focus greatly on the product which is excellent for maintaining quality and consistency, however it can be easy to overlook your greatest assets…your customers! Luckily, QAD realizes just how important prioritizing your customers is for a business’s success and has integrated many customer management tools into their ERP system to help keep you on track.

Built in CRM Software

One of the more convenient features that QAD has to offer within their ERP software is the built in CRM system that they have available for users. Which for many, eliminates the need to purchase an external Customer Relationship Management system. Not sure if you should chose an alternate world class CRM system over QAD’s built in CRM?

While it may not be as advanced as other CRM options like Microsoft Dynamics CRM, it does possess the functionality that all companies require, such as Account and People Management, Quoting, Marketing Campaigns and Support. And to make users lives even simpler, it’s all integrated and built into one singular system.

Mobile Field Service

In today’s day and age, mobility is crucial for success. Especially when customers are expecting constant and exemplary support. With QAD’s mobile field service capabilities, you can give your technician’s fast and easy visibility of call assignments and end user details so that you can lower costs through more accurate inventory tracking, labor recording, reporting parts replenishment as well as ultimately satisfy your customers via faster invoicing times. Now orders will be flagged immediately when they are ready for invoicing, eliminating the struggle of not getting shipments out and processed the second that they are completed. Your customers will appreciate your timeliness and if any problems arise, you will have complete real time visibility into your workflow so that you can deliver the answers they expect with confidence.

QAD Configurator

This function has many uses, however it works wonders for customer service. With QAD’s configurator module, users can offer mass customized products to keep customer satisfaction high, ensure accurate pricing, maintain complete visibility and reduce internal error. Configure from multiple sites or just one, this function allows you to have complete control of your organization so that you can focus on your customer's’ satisfaction.

When your users have the freedom and ability to worry less on internal dilemmas, they can then focus on building a positive reputation with customers and retaining current clients. The best way to succeed in any business is to build relationships and continuously nurture them with responsive support and quality products. If you think that QAD may be the right step for your business, contact Logan Consulting your Chicago based QAD partner for a consultation.



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