Jet Support Services, Inc. (JSSI) Implements Microsoft Dynamics 365 for Finance and Operations


JSSI achieved a successful implementation of D365 for Finance and Operations with Logan Consulting providing functional expertise of D365 and best practices for operational processes.

The Client

Jet Support Services, Inc. is the world’s largest independent provider of hourly cost maintenance programs for aircraft engines and airframes. JSSI provides its clients with comprehensive, flexible and affordable tools for managing the often-unpredictable costs of operating and maintaining nearly all types of turbine-powered aircraft—including jets, turbo-props and helicopters. JSSI serves clients around the world by managing maintenance services through its international network of Technical Advisors. JSSI was founded in 1989 and is based in Chicago, Illinois.

The Opportunity

JSSI had been using Microsoft Dynamics GP, for many years, as their main financial and reporting system. They have been running on Dynamics GP 2010, which is no longer supported by Microsoft. Additionally, JSSI utilized many add-ons to GP because the out-of-the-box functionality did not meet their requirements. JSSI had many different legal entities residing in their GP system with an ever-growing database of transactions. With more and more transactions added each day, there became a greater need to move the local database to a cloud database. The goal of the project was to find an ERP system that could handle these requirements yet be flexible to address any new business developments. Furthermore, JSSI required an implementation team that could maximize the out-of-the-box functionality to avoid heavy customization and/or third-party add-ons. This ERP system would handle all accounting processes for all legal entities within the JSSI organization.

The Solution

With these considerations, and more, in mind, JSSI developed a committee to determine what accounting software would fit their requirements. After careful deliberation, JSSI and the committee decided that Dynamics 365 for Finance and Operations would best suit their current and future requirements. JSSI selected Logan Consulting as their partner because of their expertise in both Microsoft Dynamics GP and Dynamics 365 for Finance and Operations. The JSSI team and the implementation team from Logan decided to take a phased approach in implementing D365. The first phase included migrating two legal entities from GP to D365. The subsequent phases will be migrating the remaining legal entities. Initially, the team from Logan took a deep dive into learning about the business processes for the two legal entities. From there, a project plan was built and then executed by the internal project team from JSSI and the implementation team from Logan. This collective unit quickly and successfully implemented D365 including the modules; General Ledger, Accounts Payable, Accounts Receivable, Credit and Collections, Cash and Bank Management, Fixed Assets, Treasury Automation Suite, Budgeting, Product Information Management, Procurement and Sourcing, Sales and Marketing, and Inventory Management.

The Results

Logan Consulting followed their standard approach of designing the system around the client’s business process, which generated these results and benefits.

General Ledger:

  • One shared chart of accounts
  • Synchronous integration between the general ledger and all subledgers
  • Supports import of general journal entries
  • Global journal entry provides ease of access to post to different companies

Accounts Payable/ Purchasing:

  • Accurate AP Aging
  • Supports multiple methods of payments
  • Workflow with audit trail for POs, invoices and payment runs

Accounts Receivable/ Sales Order Processing:

  • Supports multiple methods of cash applications
  • Uniform SO invoices

Credit and Collections:

  • Accurate AR Aging
  • Ability to send collections letter (with interest) directly from system

Cash and Bank Management/ TAS:

  • Supports the following transaction types: check payments, ACH payments, and wires
  • Maintain bank accounts and associated financial instruments
  • Automatic bank reconciliation


  • Creating budgets by legal entity
  • Importing budgets from an Excel template

Fixed Assets:

  • Ability to group assets
  • Ability to capitalize assets
  • Support multiple depreciation methods
  • Fixed asset roll-forward report


  • Supports non-stock items
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