Microsoft Dynamics 365 Customer Service Partner

Chicago-based Microsoft experts specializing in Dynamics 365 Customer Service implementation, customization, upgrades & support.

Microsoft Dynamics 365 Customer Service allows companies to track and monitor customer service requests and interactions.  By documenting these interactions you can determine the best way to support your customer and client base and ensure you have the right resource available to tackle an important support issue. Furthermore, you can provide a knowledge base and self support options reducing the strain on our service desk and call center.

Benefits & Features of Microsoft Dynamics 365 Customer Service


Setup and monitor helpdesk and call center operations


Use workflow rules to alert your team about high priority issues


See and document support trends to reduce recurring issues

mobile phone

Integrate to your phone system for screen pops

person magnifying glass

Develop customer loyalty

Case Study

Review trends to predict issues before they occur

Why Dynamics 365 Customer Service?

Dynamics 365 Customer Service tends to best suit the needs of organizations with:

checkbox Operate a call center or customer service department
checkbox Need to provide prompt response to calls, emails and requests from customers
checkbox Need to analyze support trends to predict issues and customer service requests

Dynamics 365 Customer Service is a great fit for a number of industries including:

checkbox Professional Service
checkbox Manufacturing
checkbox Wholesale Distribution
checkbox Financial Services

Dynamics 365 Customer Service Case Studies

Logan Consulting assists an international distributor of thermoplastic resin in completing a successful implementation of Microsoft Dynamics 365 for Finance and Supply Chain Management.

Pushpa Gowda

Global CRM System Program Manager, Jones Lang LaSalle

Logan Consulting has been an invaluable resource in helping us launch Microsoft Dynamics CRM around the world! From training documentation to providing data migration processes and solutions, Logan has proven… Read More ›

Sanjay Reddy

Director, Information Technology, SunCoke Energy

Logan Consulting has done an excellent job of supporting our users and improving our use of Microsoft Dynamics GP. Their resources are high caliber people who can make a quick… Read More ›

Before we ever enter into an agreement, we’ll start with a conversation about your pain points and see if we think we can help you.

Schedule A Free Consultation ›