Microsoft Dynamics 365 Customer Service allows companies to track and monitor customer service requests and interactions. By documenting these interactions you can determine the best way to support your customer and client base and ensure you have the right resource available to tackle an important support issue. Furthermore, you can provide a knowledge base and self support options reducing the strain on our service desk and call center.
Benefits & Features of Microsoft Dynamics 365 Customer Service
Setup and monitor helpdesk and call center operations
Use workflow rules to alert your team about high priority issues
See and document support trends to reduce recurring issues
Integrate to your phone system for screen pops
Develop customer loyalty
Review trends to predict issues before they occur
Why Dynamics 365 Customer Service?
Dynamics 365 Customer Service tends to best suit the needs of organizations with:
|Operate a call center or customer service department|
|Need to provide prompt response to calls, emails and requests from customers|
|Need to analyze support trends to predict issues and customer service requests|
Dynamics 365 Customer Service is a great fit for a number of industries including: