Troubleshooting an AOS Crash in LCS for Microsoft Dynamics AX
Posted on: August 4, 2015 | By: Jarrod Kraemer | Microsoft Dynamics AX/365
Have you had problems with having to restart AOS because of an inadvertent AOS crash? Does your environment seem to require an unusually high amount of AOS restarts?
Many times a crash can be attributed to a process that is occurring within AX, but finding out where that process is failing can take months. If the process that caused the crash can be traced, Lifecycle services can be leveraged to analyze the trace file.
Microsoft recently built this functionality in LCS, and has rolled it out for customers to begin using. It is a pretty straight forward process, simply log onto LCS and create a project that utilizes the system diagnostic tool. One note from Microsoft; since this feature is still in the Beta testing phase, you will need to activate the feature from the “Public Preview Features.” Once you can make the selection from the LCS project page, you will then have to load a process dump file and upload it to the server. After it is uploaded, the analysis tool can begin to run and uncover what can be a root cause. Microsoft indicated that it looks for the following information during this analysis:
1. Crash signature
2. AX kernel information
3. List of known issues
4. List of active sessions
5. X++ & native call stacks for all threads
This type of analysis saves troubleshooting time for infrastructure teams who have been monitoring AX, not to mention the amount of time it would take to research any fixes that have gone into place. Additional information can be found on this blog:
The AX team at Logan Consulting has had clients utilize this LCS feature, and strongly recommends it for customers who feel uneasy about their AOS reliability. We can discuss how we walked through an AOS fix with our clients.
For additional information please feel free to reach out to us at email@example.com or (312) 345-8817.
All the best!
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