Case Management in D365 for Finance and Operations Part 2: Cases in Action

Posted on: December 13, 2018 | By: Jarrod Kraemer | Microsoft Dynamics AX/365

Authored by: Kevin Gallagher Overview Now that we have the initial Case Management setup complete, we can open our first case! If you want a refresher on case setup, feel free to take a look at Part 1 of my blog. Business Scenario The case process we setup in part 1 was designed around a customer return scenario that could be applicable across many industries. In our specific scenario, a...