3 Ways Dynamics AX Can Improve Customer Relationships
Posted on: September 7, 2016 | By: Craig Thompson | Microsoft Dynamics AX/365
As a manufacturer, improving customer relationships may not be on the forefront of the proverbial to do list, however maintaining and creating positive connections with clients is just as important as efficiently tracking inventory levels, quality control and complying with industry standards. New technology within the manufacturing industries consumer market have affected how many customers view quality customer service. They expect personalized and quality service 24/7 when and where they need it most. Loyal customers are what separate exceptional manufacturers from their competition, but how can you use an ERP system like Dynamics AX to improve customer relationships and secure your customers for years to come?
Intelligent Order Fulfillment
Customers have come to expect a certain sense of transparency/flexibility when they place an order with a business. They expect their shipment to arrive on time and in excellent condition, otherwise they will switch to a manufacturer that can fulfill these expectations. Even with the most advanced automated manufacturing technologies on the floor, you are not immune to mishaps. Luckily, Dynamics AX's real time global visibility into your inventory, manufacturing and logistics via the cloud, customer service representatives will be able to constantly keep an eye on the production, transportation and warehouse options of your products so your customers will always be in the loop. Empower your customer service representatives with all of the information they need to satisfy your loyal customers and improve customer relationships.
Multi-sight Warehouse Management
Customers appreciate flexibility from a manufacturer, especially when it comes to delivery options. Dynamics AX 7 allows users to efficiently manage multiple warehouse locations through various warehouse zones and replenishment strategies. Track inventory levels and production progress on a location specific basis. Customers will appreciate your flexibility of delivery and you will be thankful for the simplification of these processes. Meeting customer demands has never been simpler, especially with flexible serial and batch number cluster picking capabilities and simplified workflows to determine exactly where your products are and how they can best be delivered to your customers.
Demand Forecasting
There is nothing more frustrating for a customer than trying to place an order with your manufacturer, only to find out that it will be longer than expected because they are low on inventory and are unable to complete your delivery. As manufacturers, having an effective demand forecasting system is crucial for maintaining positive relationships with your client base. With AX 7's Microsoft Office integration, users can use Excel to update demand forecasting efficiency by updating directly from your spreadsheets. Dynamics AX is also empowered by Azure Machine Learning that offers key performance indicators for calculating forecast accuracy based off of historical trends. Improve your customer relationships with Dynamics AX's automated and intelligent demand forecasting so that your customers are never left scrambling to complete an order.
Microsoft Dynamics AX is an excellent solution for many small to mid-size manufacturers looking to improve customer relationships, streamline their manufacturing business and simplify day to day operations. If you think that Microsoft AX could be the next best step for your business, contact Logan Consulting your Chicago based Microsoft Partner for a consultation.