Microsoft CRM is based on the Microsoft technology platform and provides an excellent foundation for creating customizations and extensions.  Microsoft CRM was built from the ground up by Microsoft on Microsoft technologies.  Microsoft CRM customizations can easily be created by using Visual Studio and are completely upgradeable as long as you adhere to the Microsoft Software Development Toolkit (SDK) rules.  In addition, the native tools in Microsoft CRM allow the non-programmer to created fields, tabs; drop down lists, new objects and more.  This allows Microsoft CRM to easily be changed to meet your companies' needs. 

Our customization services follow our specific customization methodology and ensure that the customization that is delivered is useful for the business users.  Our methodology focuses on the business reason for the customization and we evaluate how the customization will fit into the client's overall system environment.

During the customization process functional and technical specifications are written.  In addition, we do extensive testing including user acceptance testing and use case testing.  By involving our clients in testing we ensure that upstream and downstream processes are tested as well.

Lastly, we provide complete and full documentation for all of our customizations.  Too often documentation for customizations is neglected, but we believe the project is not complete until the client has approved the documentation.