Microsoft Dynamics CRM can easily be configured to match the way you conduct your business using your terminology. Each and every out of the box record can be completed modified to match the terminology used at your company and completely new records can be created from scratch. Best of all no programming or database skills are required to make these types of changes. A trained system administrator can easily handle the changes.

With Microsoft CRM you can:

· Create as well as remove tabs, sections, and fields in each record type.

· Rename any field, tab, section or record in Microsoft CRM to fit your company’s terminology.

· Create an unlimited number of custom objects which can be added to the sales, marketing, or customer service areas of the system.

· Create relationships between objects, allowing Microsoft CRM to provide as many dynamic relationships as necessary to meet your business requirements.

· Design workflow rules which trigger emails, activities and other actions in the system to lessen the burden on your staff and automate complex processes.

The configuration tool within Microsoft Dynamics CRM is a powerful tool that provides tremendous flexibility to your organization. We have used the tool countless times for our clients and have been able to meet a wide array of needs.

Logan Consulting is a Microaoft Dynamics CRM resller offering services for businesses in the Chicago IL, Milwaukee WI, and Indianapolis IN areas.