Jun
4
Written by:
Cornerstone Administrator
6/4/2008 8:40 PM
One of the biggest competitors to Microsoft CRM is SalesForce and we are often asked the major differences between the two so I thought I would share my thoughts as the Microsoft CRM vs SalesForce battle rages on. Until the release of Microsoft CRM Version 4.0, Microsoft didn’t have a hosted solution. Of course, that issue is moot now with the release of Microsoft CRM Live. So with the hosted vs. on-premise discussion gone what are the biggest differences between the two applications? There are many so I thought I would cover two major ones, price and integration.
With regard to price difference, the less expensive option may surprise you. Microsoft CRM is actually less expensive than SalesForce. Sure you can get SalesForce cheap, but when you compare like functionality between the two, Microsoft CRM is decidedly less expensive. A Microsoft CRM on-premise solution will cost about $415 per user for the first year including maintenance and the Microsoft CRM Live ranges from $470 to $700 per year depending on the edition. When you consider this includes Outlook Integration and integration to other Microsoft applications like Word and Excel the price comparison isn’t even close.
The second major issue is integration. With both the on-premise and hosted Microsoft CRM solutions you can integrate to back-office applications, like Microsoft Dynamics GP. SalesForce offers limited integration potential. In addition, Microsoft CRM can be integrated to virtually any other application that is important for your company. We have helped many clients integrate Microsoft CRM to different applications including back-office applications, web sites, custom software and many others.
So when comparing Microsoft CRM vs SalesForce, price and integration make a compelling case for Microsoft CRM. I will add more key factors in another post, but that is all for now.
2 comment(s) so far...
Re: Microsoft CRM vs SalesForce
I don't know if you already post your "more key factors" but I'm interested in.
What about upgrades?
We are comparing those 2 products for the pass 2-3 weeks now and my Customer Support Manager prefer the look and Feel of SalesForce and its intuitiveness.
The CFO prefer Microsoft for its price.
As an IT/IS resource, I like to consider Integration (Salomon and GP) but my biggest concerns and for the upgrades. So in 1-2 years, when MicrosSoft deploy CRM 5.0, What should I expect. Another 50K-100K$ for the upgraded software + migrating my "Custom ENtity and Code"?
Thank you in advance,
Yan Vigneault
By Yan Vigneault on
7/20/2009 8:43 AM
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Re: Microsoft CRM vs SalesForce
yvigneault@bg-medicine.com
By Yan Vigneault on
7/20/2009 8:42 AM
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