In a time when it’s becoming even more critical to retain customers, you might consider using surveys to understand and capture your customer’s thoughts and feelings if you do not do so already.

On October 22nd Microsoft released Update Rollup 7 for Microsoft CRM 4.0.

Microsoft has unveiled the integration tool which wires Microsoft CRM to Microsoft Dynamics GP.

Microsoft CRM or XRM?

The best way I found to work through legacy data is to use the built in parse functions in SCRIBE.

Microsoft is rolling out a Service Update in November to all Dynamics CRM Online customers.

Many of our customers often ask us about add-on, 3rd party applications which can enhance and extend their existing Dynamics CRM investment.

Microsoft has unveiled the integration tool which wires CRM to GP.

Ever wonder about which tables were used to create some of those great canned Smartlist reports in Dynamics GP 10.0?

Microsoft CRM Statement of Direction Released