Key Characteristics of a Quality ERP Partner

Posted on: August 17, 2016 | By: Craig Thompson | Microsoft Dynamics AX/365, Acumatica, Microsoft Dynamics GP, QAD Business Process, Wholesale Distribution

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Choosing an ERP system for your next big upgrade is a big decision that shouldn't be taken lightly. While it's important to find a software that matches your specific business requirements, fits the budget and has the advanced capabilities that allows for growth, businesses should also put in the same time and effort in searching for a qualified ERP Partner. While finding a partner may seem like a minor detail in your implementation project, the fact of the matter is that a poorly fitted or unorganized ERP partner could be the difference between a failed or successful ERP implementation. What exactly are the characteristics of a quality ERP partner? Luckily, we've compiled a checklist of some of the qualities that we find to be most important when deciding who should spearhead your next big project.

 

Experience

Who would you rather have replace the windows in your home, your neighbors kid that took woodshop that one time in high school, or a licensed contractor with years of experience in the industry? While this scenario has been exaggerated,  you should be getting my point. More experience is always better than less. When searching for the right ERP Partner to implement your new software, be sure to dive deep into their case studies and get a good feel for the type of clients they normally work with, the successes they've had, etc. Experience is wonderful however specified experience is even better. Be sure to check with your partner to ensure that they work with businesses in your industry, that way you can be sure that they understand the needs of your business and can get your project up and running smoothly. Logan Consulting is an experienced Microsoft Dynamics GP, Acumatica, Dynamics AX and QAD partner dedicated to providing world class service to a variety of industries.

 

Organization

Organization is a key characteristic of a quality ERP partner that can very clearly determine success right out of the gate. Does this partner have a history of giving their clients a clear and concise timeline? Do they follow through? Are steps forgotten or passed over? These are the types of qualities that separate the okay partners from the great. You should be confident that your ERP implementation partner knows exactly what step is next and what is going on in your business at all times and is able to still remain flexible enough to handle any setbacks that may come along the way.

 

Transparency

Almost as important as having an organized partner is being able to find one that is transparent and open throughout the entire process. A new ERP system like Dynamics GP or Acumatica is a significant investment of time and money so it's important to be sure that your partner has established an open line of communication with your internal project team. Holding frequent meetings to go over progress, next steps and potential roadblocks is crucial for an ERP projects success. It's important to be confident in where you're putting your money, and your ERP partner should help continue to make this process as painless and honest as possible.

 

Flexibility

Choosing to treat an ERP implementation project as a “one size fits all” solution is a recipe for disaster and not a characteristic of a quality ERP partner. Every project and every business is unique, which is why sometimes the software you were considering to implement may not even be the best fit. Having a partner that will work with you to determine what solution can best solve your biggest pain points and target your goals is a crucial step that oftentimes we forget. In addition to flexibility of product, your partner should also be able to work with your budget and assist you in finding customizations or solutions to meet your needs without breaking the bank.

 

Logan Consulting has been providing world class ERP solutions for businesses for over 24 years and has a track record of success. If you're thinking of upgrading your ERP system to Acumatica, Dynamics AX, QAD or Dynamics GP, contact your Chicago based ERP partners to schedule a consultation to find your best ERP fit.

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