Choosing Dynamics 365 to Gather Customer Insights
Posted on: February 21, 2018 | By: Craig Thompson | Microsoft Dynamics CRM
Is your organization looking to engage your customers in a more personalized and effective way? By choosing Microsoft Dynamics 365 you can connect all your data into one place, shown on an easy to use customer dashboard. A forward-thinking solution like Microsoft Dynamics 365 can be broken down into three categories: role-specific, contextual, and accessible intelligence. Let’s learn a bit more about these key areas.
Role-Specific Intelligence
Microsoft Dynamics 365 equips every employee with the right tools to act in real-time. Dynamics 365 enables your staff to understand customer needs in seconds. Having customer insights at your fingertips makes it easier to stay ahead of the competition. Dynamics 365 eliminates the need to sort through numerous reports to find the information you are needing.
Contextual Intelligence
The more you know your customer the better you can understand their journey and long-term needs. Microsoft Dynamics 365 equips your team with actionable insights you won’t even have to dissect a spreadsheet to figure out! Predictive analytics suggest next steps and allow employees to see what a customer is most likely looking for next. Customer insights allow you to find ways to personalize experiences in marketing, sales, and service. Having the ability to provide tailored experiences immediately takes customer satisfaction to the next level.
Accessible Intelligence
IT delays are any company’s worst nightmare, with Microsoft Dynamics 365 this is the last of your worries. With a complete SaaS solution your organization has unlimited capacity and a secure analytical cloud infrastructure. Your organization can configure big data analytics, no matter the size of your company. Worried about implementation time? Don’t be, Dynamics 365 helps users get up and running quickly using templates, connectors, and partners to help reduce implementation time dramatically.
If your organization is looking to empower employees with actionable customer insights with a tool like Microsoft Dynamics 365 for Sales, contact Logan Consulting, for your free consultation now!